Privacy Policy

MyTank is a smart water tank monitoring and automation platform designed to enable intelligent water management through connected devices, cloud monitoring, and automation technologies.

This Privacy Policy explains how information is collected, used, stored, and protected when you:

• Visit the MyTank website
• Use the MyTank cloud dashboard or mobile applications
• Deploy MyTank devices for water tank monitoring and automation
• Contact MyTank for inquiries, support, or service requests

By accessing or using MyTank services, you agree to the practices described in this Privacy Policy.

2.1 Personal Information

2.2 Technical & Platform Information

2.3 IoT Device & Water Monitoring Data

2.4 Third-Party Services

Information collected through MyTank may be used to:

• Enable real-time water tank monitoring and automation
• Provide remote visibility of tank levels and pump status
• Generate alerts, reports, and analytics
• Maintain platform reliability and performance
• Provide technical support and troubleshooting
• Process billing or subscription services
• Send system notifications, updates, or maintenance alerts
• Comply with applicable legal and regulatory obligations

MyTank does not sell personal or operational data.

MyTank does not sell or rent personal information.

Information may be shared only with:

• Authorized service providers supporting platform operations
• Payment processors for billing transactions
• Technical support partners for system maintenance
• Regulatory authorities when legally required

All service providers are required to maintain strict confidentiality and data protection standards.

Personal and operational data is retained only for as long as necessary to:

• Provide MyTank services
• Fulfill contractual or operational requirements
• Maintain service records and analytics
• Comply with applicable legal obligations

When data is no longer required, it is securely deleted or anonymized.

MyTank implements industry-standard security measures to protect information, including:

• Encrypted communication between devices and cloud platforms
• Secure cloud infrastructure
• Role-based access control
• Firewall and intrusion protection systems
• Continuous system monitoring and security practices

While strong safeguards are implemented, no digital system can guarantee absolute security.

MyTank services may be used across multiple regions. Information may be processed or stored in different countries where service infrastructure is located. Appropriate safeguards are applied to ensure data protection.

Depending on your location and applicable regulations, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Request portability of your data
• Withdraw consent where applicable

Requests can be submitted through the MyTank support contact.

The MyTank website may use cookies and similar technologies to:

• Improve website functionality and performance
• Analyze website traffic and engagement
• Enhance user experience

Users can control cookie preferences through their browser settings.

The MyTank website or platform may contain links to third-party websites. MyTank is not responsible for the privacy practices of external websites, and users are encouraged to review their respective privacy policies.

This Privacy Policy may be updated periodically. Any updates will be posted on this page with the revised effective date. Users are encouraged to review the policy regularly.